Who we are
HoloLab is a product and brand of Titan Robotics Ltd ("We", "Us", "Our"). We operate the website hololab.titan-robot.com and other applications (together, the "Service"). We are registered in England and Wales, and in China as Huzhou Titan Ruitanda.
What we do
The Service is a robot control and management platform. It helps operators and companies:
- Register robots — including ALPHA and other connected devices — with their details, API access and supported control actions
- Command and monitor robots in real time, including status, battery and activity across a fleet
- Connect data sources such as cameras, headsets and onboard sensors, and capture operational session data to support future automation and training
Terms of Service
We provide access to the Service on and subject to these Legal Terms ("LG"), which We may update at any time without notice. Read them carefully before using any part of the Service, and check them each time you return, since the version in force may have changed.
You're responsible for ensuring anyone who accesses the Service through your account is aware of, and complies with, these LG. If you don't agree to them, exit the Website and stop using the Service — and if you're a registered user, delete your profile.
Communication between you and us
The easiest way to reach us is info@titan-robot.com. If we need to contact you, we'll write to the email address in your Registration Data. Wherever these LG refer to "in writing" or "written," that includes email.
Account registration & security
You agree to provide true, accurate, current and complete Registration Data, and to keep it that way. If we have reasonable grounds to suspect it's untrue, inaccurate or incomplete, we may suspend or terminate your account and refuse any current or future use of the Service.
Your use of the Service
All information, text, software, sound, photos, graphics, video, messages or other materials ("Content") posted or transmitted through the Service is the sole responsibility of the person who posted it. We don't control or pre-screen Content, so we can't guarantee its accuracy, integrity or quality — that responsibility sits with you. You also agree to comply with applicable law on transmitting data from the country you reside in.
Prohibited content & conduct
You agree not to upload, post or transmit Content that is unlawful, harmful, threatening, abusive, defamatory, obscene, hateful, infringing, or otherwise objectionable, or that impersonates someone, disguises its origin, or interferes with others' use of the Service. You also agree not to send spam, disrupt the Service or its infrastructure, harass other users, or collect and store personal data about them.
We may remove Content that violates these LG or that we deem offensive or objectionable, and may retain or disclose Content where required by law, to enforce these LG, to respond to third‑party rights claims, or to protect safety. We don't guarantee the Service will always be available, and may suspend or withdraw it for business or operational reasons — ideally with reasonable notice, but not always.
Viruses & bugs
We don't guarantee the Service is secure or free of bugs and viruses — protecting your own systems, including with your own antivirus software, is your responsibility. You agree not to knowingly introduce malicious code, and not to attempt unauthorised access to the Service or any connected server, or to attack any part of it with a denial‑of‑service attack.
Our copyrights, trademarks & proprietary rights
Our trademarks, service marks and logos ("Trade Marks") are proprietary, and using the Service grants you no licence to use them. The Service and any related software ("Software") contain proprietary and confidential information protected by intellectual property law; you agree not to modify the Software or use modified versions of it, and not to copy, reproduce, distribute, publish, resell or create derivative works from the Service, Software or Content except as expressly authorised.
We do grant you a personal, non‑transferable, revocable, non‑exclusive licence to use the Service in line with these LG; to print or download extracts for your own non‑commercial use; to copy information to send to third parties for their personal non‑commercial use (crediting us as source, and binding them to these terms); and to use our API to extract data we make available ("Extraction Data") for commercial or non‑commercial purposes, provided you only access it through the interfaces we provide.
Your copyrights & content
We don't own or claim ownership of Content you submit. For Content in publicly accessible areas of the Service, you grant us a worldwide, royalty‑free, perpetual, irrevocable, sub‑licensable licence to use, reproduce, adapt, publish and display it, and to incorporate it into other works. For Content in non‑public areas, you grant us a similar licence, but limited to the purpose for which it was submitted.
This licence lasts as long as the Content stays on the Service, and ends when you or we remove it. "Publicly accessible" means areas intended by us for the general public — not portions intended for private communication.
Linking to our Service
You may link to our Website fairly and legally, without damaging our reputation or implying an endorsement that doesn't exist, and only from a site you own — our Website must not be framed elsewhere. We may withdraw linking permission at any time.
The Service may itself link to third‑party sites for your information only; we don't control or endorse them, and accept no responsibility for loss connected to your use of, or reliance on, them.
Protecting your data
"Personal data," "controller" and "processing" carry the meanings set out in applicable Data Protection Laws, including the UK/EU GDPR framework. Our Privacy Policy sets out how we process personal data we collect from or about you.
If you copy material from the Service that includes personal data, you act as controller for that data and must comply with applicable Data Protection Laws yourself. Where other users or third parties process, access or share your information consistent with your preferences, they do so as controller — we have no control over that processing.
Termination
We may, at our sole discretion and for any reason, terminate your password, account or use of the Service, and remove Content within it. We may also discontinue the Service, with or without notice, and may deactivate your account and related files without prior notice. We won't be liable to you or any third party for such termination.
Disclaimer
We take reasonable care over the accuracy of information on the Service, but it's provided "as is" and "as available," with no warranty of any kind. Information may be incomplete, outdated or unsuitable for your purposes — verify it, or seek professional advice, before relying on it. Downloaded material is used at your own risk, including for any resulting damage to your systems or data.
The Service is an information and networking tool only. Nothing on it constitutes legal, tax, financial or accounting advice, a financial promotion under the Financial Services and Markets Act 2000, or a recommendation on any transaction. You should seek your own professional advice before acting on anything obtained through the Service.
Your indemnity
You agree to cover losses, expenses, damages and reasonably incurred legal fees for us, our officers, employees, agents and suppliers arising from any violation of these LG, or from account activity — including negligent or wrongful conduct — by you or anyone else using your account.
Limitation of our liability
We don't exclude or limit liability where it would be unlawful to do so — including for death or personal injury caused by our negligence, or for fraud. Subject to that, our total liability to you or any third party is capped at £100. We're not liable for loss of profits, sales, business, revenue, anticipated savings, business opportunity, goodwill or reputation, or for indirect or consequential loss.
We exclude all implied conditions, warranties and representations that might otherwise apply, and won't be liable for loss arising from your use or inability to use the Service, reliance on Content, or any relationship you enter into with someone you met through the Service. We don't endorse other users or the information or pitch decks they present, and aren't liable for claims arising from them. You agree these exclusions are reasonable.
Jurisdictional exclusions & limitations
Some jurisdictions don't allow the exclusion of certain warranties, or the limitation of certain liabilities — so some of the limitations above may not apply to you.
Other relevant information
Each provision in these LG stands independently; if one is found invalid or unenforceable, that doesn't affect the rest, and courts will try to give effect to the parties' original intent rather than voiding the whole section. Section titles are for convenience only and carry no legal weight.
The Service is operated from the EU, and these terms are governed by the laws of England and Wales. They constitute the entire agreement between you and us, superseding prior agreements — though you may be subject to additional terms when using affiliate services or third‑party content. Our failure to enforce any right doesn't waive it.